Cryptocurrencies are digital coins that use cryptography to secure and verify transactions. They operate on a decentralized network and are not controlled by a central authority.

The most popular cryptocurrencies are Bitcoin, Ethereum, Cardano, Dogecoin, among others.

Cryptocurrencies are stored in a digital wallet that can be a hardware wallet, a software wallet, or an online wallet.

The value of a cryptocurrency is determined by the supply and demand in the market, just like any other asset.

The price of a cryptocurrency may be influenced by its popularity, its use in the industry, and its limited supply.

Yes, there are more and more companies that accept cryptocurrencies as a form of payment, although acceptance is not yet widespread.

Advantages include faster and cheaper transactions, greater privacy, and the ability to make international transactions without restrictions. Disadvantages include lack of regulation and market volatility.

Transactions with cryptocurrencies are made through the blockchain, which records and verifies transactions in a decentralized manner.

Profits can be made by investing in cryptocurrencies for the long term, short-term trading, and cryptocurrency mining. However, investing in cryptocurrencies also carries a high risk due to market volatility.

You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

To track the status of your refund, kindly refer to your confirmation email that you have received from us.

Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

No. OAK Crypto Web allows to be logged in only to one cTID account at a time. If you try to log in to another cTID in a new tab of your web browser, you will be automatically logged out from your previous session.

Yes. As long as you have the correct cTID credentials, you can log in to the platform from any device with the respective system and internet connection requirements.

Each broker has different expiration settings for demo accounts. It can be either 15, 30, 45, or 90 days after the last logout.

Each trader should contact his/her broker for more information regarding the expiration conditions.

Yes, the time offset can be changed from the bottom right corner of the Oakcrypto Web.

Each broker has liquidity providers (Barclays, UBS, Reuters, etc.) who provide the live quotes.

The margin calculation method is determined by the broker. You should contact your broker regarding more information about margin calculation.

The trading history can be seen by selecting the History tab in the Trade Watch panel, found at the lower part of the Oakcrypto Web.

You can also save it on your device by clicking the Statement button to the upper right of the History tab.

The current open positions will not be closed until an existing Stop Loss, Take Profit, or Stop Out level is reached. Existing limit orders will still be filled if the entry rate is met.

Yes. To open a Live account please contact one of our supported brokers.

Robots can be used in our algorithmic trading application, Oakcrypto Automate, which is available in our Oakcrypto desktop version but not in Oakcrypto Web.

You can download Oakcrypto Automate by clicking the Automate button to the top left of the Oakcrypto Web main menu. Custom-built indicators can be used only in Oakcrypto desktop symbol charts.

Custom indicators are not available in OAK Crypto Web. The custom indicators are available in OAK Crypto Automate, which is available in the OAK Crypto desktop version.

To learn how to use the custom indicators in OAK Crypto desktop, check the Indicators help page.

Trading with real money on Live accounts is controlled by the broker. The fund's withdrawal conditions may vary depending on your broker.

Please contact your broker for the detailed information regarding fund's withdrawal.

Trading with real money on Live accounts is controlled by the broker. Please contact your broker for detailed information regarding fund's deposit.

BTC/USD and BTC/EUR currency pairs are available in OAK Crypto Web by default.

But you should note that each broker can provide his own set of trading instruments, therefore we recommend contacting your broker to check if he supports the cryptocurrencies trading.

OAK Crypto Web is not compatible with mobile devices, but you can use the official OAK Crypto Mobile application available on App Store for iOS and Google Play Market for Android.

Note that if you try to reach OAK Crypto Web on your mobile device, you will be automatically redirected to the App Store or Play Market depending on which device you are using.

OAK Crypto Web allows trading with Netted or Hedged accounts in Live or Demo modes.

Please find detailed information regarding OAK Crypto Web accounts here.

Oakcrypto ID (cTID) is a single profile that allows signing in to any broker's version of Oakcrypto using a unified set of credentials and switching between the trading accounts with one click, without the need of entering the account number and password combinations each time. You only log in once with your email and password, (or with your Google or Facebook account), and all your trading accounts are available from your Oakcrypto ID. Logging in with your cTID is the only way to log in to Oakcrypto Web.

Please find the detailed information on cTID here.

You cannot link or unlink a trading account with your cTID by yourself, as well as you cannot delete neither your trading account nor your cTID.

Therefore, if you need to link or unlink a trading account to the desired cTID, then you should contact your broker.

You can track all your trading statistics including overall Profit or Loss from the History tab of the Tradewatch section. Follow the link for more info.

Also, you can use the Analyze section with the various statistics - the in-depth analysis of your performance by each of the trading accounts from the main menu.

We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.

Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.

Yes. As long as you have the correct cTID credentials, you can log in to the platform from the other device with the respective system and internet connection requirements at the same time.

Each broker has different expiration settings for demo accounts. It can be either 15, 30, 45, or 90 days after the last logout.

Each trader should contact his/her broker for more information regarding the expiration conditions.

Yes, the time offset can be changed to the bottom right corner of OAK Crypto.

Each broker has liquidity providers (Barclays, UBS, Reuters, etc.) who will provide the live quotes.

For the hedged positions, OAK Crypto calculates margin based on the trade direction with the highest volume and margin required.

So if for a particular symbol, the total margin required for Sell positions exceeds the total margin required for Buy positions, OAK Crypto will calculate margin only for the total sell volume.

The trading history can be seen by selecting the History tab in the Trade Watch at the lower part of OAK Crypto.

You can also save it on your device by clicking the Statement button to the upper right of the History tab.

The current open positions will not be closed until an existing Stop Loss, Take Profit, or Stop Out level is reached. Existing limit orders will still be filled if the entry rate is met.

Yes. To open a Live account please contact one of our supported brokers.

Robots can be used in our algorithmic trading application, OAK Crypto Automate, which is available from our OAK Crypto desktop.

The custom indicators are available in OAK Crypto Automate, which is available in the OAK Crypto desktop version, check the indicators help page.

Trading with real money on the Live accounts is controlled by the broker.

The funds' withdrawal conditions may vary depending on your broker. Please contact your broker for the detailed information on the funds' withdrawal.

Trading with real money on the Live accounts is controlled by the broker. Please contact your broker for the detailed information on the funds' deposit.

Cryptocurrencies are available in OAK Crypto by default.

But you should note that each broker can suggest his own set of trading instruments, therefore we recommend contacting your broker to check if he supports the cryptocurrencies trading.

OAK Crypto allows trading with Netting or Hedging accounts in Live or Demo modes. Please find detailed information on the OAK Crypto accounts here.

Oakcrypto ID (cTID) is a single profile that allows signing in with the unified credentials to any broker’s version of OAK Crypto and switching between the trading accounts with one click without the need of entering the account number and password combinations each time.

You only log in once with your email and password, (or with your Google or Facebook account), and all your trading accounts are available from your OAK Crypto ID.

Logging in with your cTID is the only way to log in to OAK Crypto.

Please find the detailed information on cTID.

You cannot link or unlink a trading account with your cTID by yourself, as well as you can delete neither your trading account nor your cTID.

Therefore, if you need to link or unlink a trading account to the desired cTID, then you should contact your broker.

You can track all your trading statistics including overall Profit or Loss from the History tab of the Tradewatch section. Follow the link for more info.

Also, you can use Analyze section with the various statistics - the in-depth analysis of your performance by each of the trading accounts from the main menu.

Sometimes when you start downloading your OAK Crypto Desktop application, you may see the following message: “Cannot continue. The application is improperly formatted.

Contact the application vendor for assistance.” It happens because some countries are blocking OAK Crypto from being downloaded. To solve this problem, use a VPN connection.

This is the only known way to proceed with your download.

We usually take 3-5 business days for your order to be shipped & delivered.

Yes, free shipping is available for all the orders that's placed inside the United States. We charge shipping fees for overseas orders.

Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.

Yes, the time offset can be changed to the bottom right corner of OAK Crypto.

Yes. As long as you have the correct cTID credentials, you can log in to the platform from the other device with the respective system and internet connection requirements at the same time.

Each broker has different expiration settings for demo accounts. It can be either 15, 30, 45, or 90 days after the last logout.

Each trader should contact his/her broker for more information regarding the expiration conditions.

Each broker has liquidity providers (Barclays, UBS, Reuters, etc.) who will provide the live quotes.

For the hedged positions, OAK Crypto calculates margin based on the trade direction with the highest volume and margin required.

So if for a particular symbol, the total margin required for Sell positions exceeds the total margin required for Buy positions, OAK Crypto will calculate margin only for the total sell volume

The current open positions will not be closed until an existing Stop Loss, Take Profit or Stop Out level is reached. Existing limit orders will still be filled if the entry rate is met.

Yes. To open a Live account please contact one of our supported brokers.

Robots can be used in our algorithmic trading application, Oakcrypto Automate, which is available from our Oakcrypto desktop.

The custom indicators are available in OAK Crypto Automate, which is available in the OAK Cryptodesktop version, check the Indicators help page.

Trading with real money on the Live accounts is controlled by the broker. The fund's withdrawal conditions may vary depending on your broker.

Please contact your broker for the detailed information on the funds' withdrawal.

Trading with real money on the Live accounts is controlled by the broker. Please contact your broker for the detailed information on the funds' deposit.

Cryptocurrencies are available in OAK Crypto by default.

But you should note that each broker can suggest his own set of trading instruments, therefore we recommend contacting your broker to check if he supports the cryptocurrencies trading

OAK Crypto allows trading with Netting or Hedging accounts in Live or Demo modes. Please find detailed information on the OAK Crypto accounts here.

OAK Crypto ID (cTID) is a single profile that allows signing in with the unified credentials to any broker’s version of OAK Crypto and switching between the trading accounts with one click without the need of entering the account number and password combinations each time.

You only log in once with your email and password, (or with your Google or Facebook account), and all your trading accounts are available from your OAK Crypto ID.

Logging in with your cTID is the only way to log in to OAK Crypto.

You cannot link or unlink a trading account with your cTID by yourself, as well as you can delete neither your trading account nor your cTID.

Therefore, if you need to link or unlink a trading account to the desired cTID, then you should contact your broker.

In most cases, the ROI chart doesn’t show any dynamics because during the period you are looking at it, there was no activity.

Try reconfiguring the period to a longer time frame. If there is still no information and you believe it is not due to this reason, please report it to us.

When you are copying a strategy you can still trade yourself but using another trading account. You cannot trade yourself using a Copy Trading Account.

Yes, it is possible to follow Demo strategies with your Live account. However, you should be aware that because the Strategy Provider is using a Demo account, this could affect their judgment and behaviour.

It depends on what a Strategy Provider wishes to charge for his strategy.

Some may not charge anything providing Free strategies, and some may charge Performance Fee, Management Fee, and Volume Fee in any combination depending on what they think their strategy is worth, and what they think the investors would pay for it.

Before you start copying a strategy you can check the amount of fees you are going to pay on the Start Copying button of a strategy.

A Provider can stop providing a strategy that you are copying at any time.

In this case, all your copied open positions will be closed and all the unrealized Performance and Management Fees will be realized.

Your Copy Trading Account preview status will be changed to Stopped.

The stopped strategies can be restarted by a Provider and can be copied again by an Investor unless they are removed.

All the positions that your Strategy Provider has opened on your behalf, are listed in the Positions table of your Investment profile, just like they would be if you had opened them yourself.

But you can only view them. The only way to close them is to stop following the strategy. After that, all the open positions in the list will be closed.

When you start copying a strategy, the allocated funds from your account are being converted into a Copy Trading Account.

It means that you can allocate funds for as many Copy Trading Accounts as your account balance will allow you to.

There is no limit on how many strategies you can follow with the Copy Trading Accounts allocated from one OAK Crypto account.

Technically, you can only be limited by your account balance and margin.

When you stop copying a strategy, all open positions copied from that strategy will be closed for your Copy Trading Account and the unrealized Performance and Management Fees will be realized after all the positions are closed.

This is because you cannot receive a close signal once you have stopped copying.

You can contact your Strategy Provider only if he has specified his contacts in the strategy profile, otherwise there is no such option by default.

The protections (Stop Loss and Take Profit) are not copied by the Copy Trading Accounts, but the closing signal of the strategy is copied.

Therefore, if a Stop Loss or Take Profit protection is executed for a Provider and the respective position is closed, then this position will also be closed for the follower.

If a strategy provider’s account or a strategy follower’s account balance has changed (any balance operation occurred on the follower’s or provider’s account), then Oakcrypto Copy changes the follower’s positions to implement the equity-to-equity algorithm.

In this case, the follower’s Copy Trading Account history may log the trades that do not exist in the Strategy Provider’s account history.

If there are not enough funds on a follower’s account, or if the follower doesn’t have the trading instruments that the strategy provider was operated with, then the respective trades of the Strategy Provider’s account won’t be copied and therefore won’t be logged in the follower’s account history.

If the follower’s account leverage is lower then the Strategy Provider’s leverage, then there’s a chance that the follower’s free margin will not be enough to copy all the trades of this strategy, and the follower’s account may reach the Stop Out earlier than the Strategy Provider.

Such trades may not be copied as well, therefore won’t be logged in the Copy Trading Account history.

One strategy can be copied by only 400 Demo and 400 Live accounts from each broker at the moment.

Once the number of followers reaches the maximum number, then no new followers can copy such a strategy from the same broker.

When copying a strategy, all the fees the Investor will be charged are displayed in the Copying Strategy profile tables.

The Performance Fee and the Management Fee are displayed in the Transactions table. The Volume Fee can be found in the History table, and the unrealized Volume Fee can be found in the Positions table.

Note

The Volume Fee and the Unrealized Volume Fee columns are disabled by default. Right-click on any column heading and select the column you would like to add from the drop-down.

The commissions that you owe will be converted from USD into your account’s home currency using the actual rate at the time of processing.

Everyone who is logged in with his Oakcrypto ID credentials can see your strategies in the Strategies list and search them by name unless your strategy is shared with traders with the Invitation link only.

In this case, your strategy is only visible to the traders with the invitation links which you provide. Learn more from the Invite in Strategies section.

Yes, you can make your strategy private and share it via a link directly with your followers. Only a user with the direct link you provide will be able to follow your strategy.

Please learn more at the Inviting in Strategies section.

There is no limit to the number of Strategies you can create.

You will need to create a new trading account with your broker and link it to your Oakcrypto ID, and become a Strategy Provider with this account, just like you did with your other trading accounts.

Yes, you can copy other strategies while providing your strategy for copying.

It is possible due to the Copy Trading Account allocation – when you start copying a strategy, the allocated funds from your account are being converted into a Copy Trading Account which doesn’t interact with the main account that provides a strategy for copying.

The Investors will stay anonymous to you unless they email you via the contacts that you specify in your Strategy Profile.

All the Limit Orders, Stop Entry, Take Profit and Stop Losses are hidden. Regarding your Open Positions – you can make them visible to everyone or to your followers only in your strategy settings.

Yes, you can stop providing a strategy at any time and then manage it, restart again, or remove it completely.

But note that if there are any Investors currently copying your strategy, all the open positions within your strategy will be closed for them when you stop it.

You can trade on your strategy providing account from any application of the platform you want.

All trades placed on your account will be copied automatically by your followers.

It depends on what you consider your strategy is worth and what you think the other Investors would be willing to pay for it.

Technically, you may set 0 for all fees so that your strategy followers won’t be charged and your strategy will be marked as Free.

But when you become a Strategy Provider you are allowed to set all three types of fees – the Management Fee (up to 10% of your strategy Investor equity), the Performance Fee (up to 30% of your strategy Investor’s Net profit), and the Volume Fee (anything between 1 to 50 USD per million volume).

Fees are paid to the Strategy Providers in the form of a deposit by a broker as soon as the fees were charged from the follower.

The deposit will be identified as the Strategy Copying Fees. See the Fees section for more details.

No, Spotware doesn’t charge any fees from the Strategy Providers for providing the strategies.

It is not possible to configure the type of volume in which you charge for your strategy, everything is converted into units of USD volume.

Should you encounter any difficulties while using any of the Spotware products, please use our forum here to contact us.

Note

The more information on the problem is provided (detailed description, screenshots, etc.), the faster your issue will be solved.