FAQ

Is it possible to access the same account from different computers?
#

Yes. As long as you have the correct cTID credentials, you can log in to the platform from the other device with the respective system and internet connection requirements at the same time.

When does my OAK Crypto demo account expire? #

Each broker has different expiration settings for demo accounts. It can be either 15, 30, 45, or 90 days after the last logout.

Each trader should contact his/her broker for more information regarding the expiration conditions.

Can I change the time zone on my platform? #

Yes, the time offset can be changed to the bottom right corner of OAK Crypto.

Where do price quotes come from? #

Each broker has liquidity providers (Barclays, UBS, Reuters, etc.) who will provide the live quotes.

How does OAK Crypto calculate margin when positions are hedged (the symbol is both bought and sold)? #

For the hedged positions, OAK Crypto calculates margin based on the trade direction with the highest volume and margin required.

So if for a particular symbol, the total margin required for Sell positions exceeds the total margin required for Buy positions, OAK Crypto will calculate margin only for the total sell volume.

Where can I view my trading history? #

The trading history can be seen by selecting the History tab in the Trade Watch at the lower part of OAK Crypto.

You can also save it on your device by clicking the Statement button to the upper right of the History tab.

What happens to my open positions when I log out of OAK Crypto? #

The current open positions will not be closed until an existing Stop Loss, Take Profit, or Stop Out level is reached. Existing limit orders will still be filled if the entry rate is met.

Can I open a live account? #

Yes. To open a Live account please contact one of our supported brokers.

Can I use robots in OAK Crypto? #

Robots can be used in our algorithmic trading application, OAK Crypto Automate, which is available from our OAK Crypto desktop.

Can the custom indicators be used in OAK Crypto? #

The custom indicators are available in OAK Crypto Automate, which is available in the OAK Crypto desktop version, check the Indicators help page.

How do I withdraw funds and why is my withdrawal not being processed? #

Trading with real money on the Live accounts is controlled by the broker.

The funds’ withdrawal conditions may vary depending on your broker. Please contact your broker for the detailed information on the funds’ withdrawal.

What is the minimum amount required to deposit to open a Live account? #

Trading with real money on the Live accounts is controlled by the broker. Please contact your broker for the detailed information on the funds’ deposit.

Can I trade cryptocurrencies with OAK Crypto? #

Cryptocurrencies are available in OAK Crypto by default.
But you should note that each broker can suggest his own set of trading instruments, therefore we recommend contacting your broker to check if he supports the cryptocurrencies trading.

What types of accounts does OAK Crypto offer? #

OAK Crypto allows trading with Netting or Hedging accounts in Live or Demo modes. Please find detailed information on the OAK Crypto accounts here.

What is cTID and why do I need it? Is having a trading account not enough? #

OAK Crypto ID (cTID) is a single profile that allows signing in with the unified credentials to any broker’s version of OAK Crypto and switching between the trading accounts with one click without the need of entering the account number and password combinations each time.

You only log in once with your email and password, (or with your Google or Facebook account), and all your trading accounts are available from your OAK Crypto ID.

Logging in with your cTID is the only way to log in to OAK Crypto.

How do I link or unlink a trading account with my cTID? #

You cannot link or unlink a trading account with your cTID by yourself, as well as you can delete neither your trading account nor your cTID.

Therefore, if you need to link or unlink a trading account to the desired cTID, then you should contact your broker.

Where to find my overall profit or loss on a position? #

You can track all your trading statistics including overall Profit or Loss from the History tab of the Tradewatch section. Follow the link for more info.

Also, you can use Analyze section with the various statistics – the in-depth analysis of your performance by each of the trading accounts from the main menu.

Cannot Download Application – “Cannot Continue” Message #

Sometimes when you start downloading your OAK Crypto Desktop application, you may see the following message: “Cannot continue. The application is improperly formatted.

Contact the application vendor for assistance.” It happens because some countries are blocking OAK Crypto from being downloaded. To solve this problem, use a VPN connection.

This is the only known way to proceed with your download.